Frequently asked questions

Check-in is 4:00 to 6:00 PM daily. Our front desk is unstaffed overnight, so if you expect to arrive after 6:00 PM, please give us advance notice. Early check-in can sometimes be arranged by phone, subject to availability.

Check-out is 10:00 AM. Late check-out may be available on request.

Yes. Every stay includes a homemade breakfast each morning, plus The Polo House Aperitif each evening: local wines from nearby vineyards served alongside charcuterie boards, flatbreads, pizza, and other seasonal bites. Room service is not available. We are happy to accommodate dietary needs with 72 hours’ advance notice.

Yes. Non-registered guests may join you for breakfast with 24 hours’ advance notice, at $30 per person.

We know plans can change, and we will always do our best to work with you. For individual reservations, the balance is due 21 days before check-in, after which the reservation becomes non-refundable. For groups of 4 or more rooms, the balance is due 60 days before check-in.

If you cancel before the non-refundable date, we will refund your payment less credit card fees and a 10% service fee per room. Once inside the non-refundable window, we are unable to offer a refund or credit, and a postponement is treated the same as a cancellation. If something unexpected comes up, please reach out, we are always glad to help where we can.

Rates are based on double occupancy. Select rooms can accommodate additional guests: each additional adult is $50 per night, and each child ages 2 to 11 is $25 per night. Children under 2 stay free.

Pets are welcome in Bungalows 1 to 6 for a $75 fee per stay. Pets are not allowed in Bungalows 7 and 8 or in Rooms 9 to 14.

Properly licensed ADA service animals are welcome throughout the property; please let us know at the time of booking if your service animal will accompany you. Service animals may not be left unattended in rooms. Comfort, companion, emotional support, and therapy animals are not recognized as service animals and cannot be accommodated.

Yes. The dining area, powder room, front porch, and one guest room are wheelchair accessible. The accessible guest room offers a private entrance, a fully accessible bathroom, and dedicated parking.

No. The entire property is smoke-free and vape-free, including the Wine Garden, balconies, porches, decks, parking areas, and guest rooms. Guests found to have smoked or vaped in a room are charged a minimum of one additional night at the standard rate, plus additional fees if more time is needed to fully deodorize the room.

Yes. Quiet hours are 9:00 PM to 9:00 AM, and garden quiet hours are 8:00 PM to 9:00 AM. Exterior areas close at 9:00 PM and the garden at 8:00 PM.

We do. Only Polo House and Bungalows branded gift certificates and gift cards are accepted. You can purchase a gift card here.