Privacy & Cookies

Mobile messaging agreement

Guests who provide a mobile number consent to receive texts via Cloudbeds messaging regarding reservations, offers, and support. You may opt out at any time by texting STOP to 805-360-3318.

Information we collect

Personal information: name, email, phone, address, payment details, government ID (when required), and special requests.

Reservation details: the property booked, check-in and check-out dates, guest count, pricing, and communications.

Usage & technical data:

• IP address
• Browser type
• Device identifiers
• Operating system
• Pages viewed and referring URLs

Cookies & tracking: used to enable functionality, store preferences, analyze traffic, and optimize marketing. You can disable cookies through your browser settings.

How we use your information

Information supports reservation processing, customer support, personalization, marketing communications, website optimization, security and fraud prevention, and legal compliance.

Information sharing

We do not sell your personal information. Data may be shared with payment processors, booking systems, messaging platforms, and IT providers, all of whom are contractually bound to protect it. Information may also be disclosed to meet legal obligations or in the event of a business transfer.

Data retention & security

Data is retained only as long as needed to provide our services and meet legal requirements, then securely deleted. We implement safeguards to protect your information but cannot guarantee absolute security.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing emails at any time.

Special provisions

California residents have CCPA and CPRA rights to know, delete, and opt out of the sharing of personal information (none occurs).

International users consent to the transfer of their data to the United States, handled in line with GDPR principles.