Privacy Policy

Effective Date: January 1, 2026

Introduction

Welcome to Polo House and Bungalows (“Polo House,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.polohousehotel.com (or any affiliated domains), communicate with us, or use our vacation rental and related services (collectively, the “Services”).

By providing your mobile number, you agree to receive text messages from Polo House and Bungalows via its mobile text message provider, Cloudbeds Guest Experience Messaging. You will receive texts about your reservation, offers, and customer support, Messaging Frequency varies.You may opt out of receiving messages by texting the word STOP to 805-360-3318, or simply reply with the word STOP to any text message you receive from Polo House and Bungalows. Text HELP for help” or Help at 805-360-3318 Message and data rates may apply. No mobile information will be shared with third party/affiliated for marketing/promotional purposes, except for subcontractors in support services (like customer service).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or billing address
• Payment and transaction information
• Government-issued identification (where required for booking, security, or legal compliance)
• Special requests, preferences, or communications

2. Reservation & Stay Information

• Property booked
• Check-in and check-out dates
• Guest count
• Pricing, payments, and refunds
• Stay-related communications

3. Usage & Technical Data

When you interact with our website, we may automatically collect:

• IP address
• Browser type
• Device identifiers
• Operating system
• Pages viewed and referring URLs
• Date and time of visits

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable core website functionality
• Remember preferences
• Analyze traffic and usage
• Improve performance and marketing effectiveness

You may control or disable cookies through your browser settings; however, some features may not function properly.

How We Use Your Information

We use collected information to:

• Process Reservations: Confirm bookings, process payments, and manage stays
• Customer Support: Respond to inquiries, requests, or issues
• Personalization: Improve and tailor guest experiences
• Marketing & Communications: Send updates, promotions, or newsletters (you may opt out at any time)
• Website Optimization: Analyze trends and improve our Services
• Security & Fraud Prevention: Protect guests, properties, and our business
• Legal & Regulatory Compliance: Meet applicable legal obligations

How We Share Your Information

We do not sell your personal information. We may share information only as follows:

Service Providers

With trusted third-party vendors who perform services on our behalf, such as:

• Payment processors
• Booking and property management systems
• Email, messaging, and CRM platforms
• IT, analytics, and security providers

These parties are contractually required to safeguard your data.

Legal & Safety Obligations

When required to comply with law, regulation, legal process, or to protect the rights, safety, or property of Polo House and Bungalows, our guests, or others.

Business Transfers

In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill bookings and provide Services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

Security of Your Information

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee absolute security, and we cannot warrant the complete security of your data.

Your Rights & Choices

Access, Correction & Deletion

You may request to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information (subject to legal obligations)

Marketing Opt-Out

You may opt out of promotional communications at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

Transactional or service-related communications may still be sent.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of personal information
• Opt out of the sale or sharing of personal information (we do not sell personal data)
• Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact details below.

International Users (GDPR)

If you are located outside the United States, your information may be transferred to and processed in the U.S. By using our Services, you consent to such transfer in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies independently.

Children’s Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact:

Polo House and Bungalows
1121 Edison Street

Santa Ynez, CA 93460

📧 Email: frontdesk@polohousehotel.com
Phone: (805) 362-0606